Amazon FreeTime (Kids Mode)
Are you trying to access the purchases from the device whilst it’s set to Amazon FreeTime (Kids mode)?
If so, unfortunately, this is an issue related to the Amazon FreeTime content sharing rules. If a device is set-up in kids mode, Amazon will not allow in-app purchases to be accessed - even purchased items!
There is a potential solution for this. Amazon will allow you to share ‘paid’ apps (apps purchased with an upfront fee and no in-app purchases). We have paid versions of our apps that can be accessed from the links below. The apps have identical content and you’ll be able to share with family members.
Fun Chinese (School Edition): https://www.amazon.com/Fun-Chinese-School-Mandarin-Language/dp/B01F71K91G/
Fun English (School Edition): https://www.amazon.com/Fun-English-School-Language-Lessons/dp/B00BQXLG1C
Fun French (School Edition): https://www.amazon.com/Fun-French-School-Language-Lessons/dp/B01F71IO5O
Fun German (School Edition): https://www.amazon.com/Fun-German-School-Language-Lessons/dp/B01F767PH2
Fun Spanish (School Edition): https://www.amazon.com/Fun-Spanish-School-Language-Lessons/dp/B00MECXI88