If you purchased your free trial or subscription from within your Studycat app on an iOS device, you purchased through Apple.
Apple do not share your personal or purchase details with Studycat. Apple will only accept refund requests from you, which means that we are unable to request this on your behalf.
How to request a refund from Apple
1. Sign in to reportaproblem.apple.com
2. Tap "I'd like to," then choose "Request a refund."
3. Choose the reason why you want a refund, then tap Next.
4. Choose the app, subscription, or other item, then tap Submit.
If you can't request a refund on reportaproblem.apple.com
- If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
- If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
- If you don't know why you were charged, review your family members' purchases. If you're the family organiser, tap the Apple ID button, then choose All. Purchases charged to your shared payment method appear.
If you already requested a refund
Check the status of your refund request.
Full details are available here:https://support.apple.com/HT204088